1. Introduction
At Africore, we strive to provide high-quality business consulting services tailored to our clients’ needs. Due to the nature of our services, refunds are generally limited once a service has been delivered. However, we fairly assess refund requests on a case-by-case basis in accordance with the Consumer Protection Act of South Africa.
This policy outlines the conditions under which refunds may be considered, ensuring transparency and fairness in our business practices.
2. Eligibility for Refunds
Refund requests will be considered under the following circumstances:
Cancellation Before Service Commencement – If a client cancels a service before any work has begun, they may be eligible for a full or partial refund, depending on the stage of cancellation.
Service Non-Delivery – If Africore is unable to deliver a service due to unforeseen circumstances on our end, a refund or service credit may be provided.
Non-Compliance with Agreed Terms – If Africore does not meet the agreed service terms due to internal issues, clients may be eligible for a partial refund or service adjustment.
Refund requests must be submitted within 14 days of the issue occurring.
3. Non-Refundable Cases
Refunds are generally not available in the following situations:
Completed Services – If a consulting service has been fully delivered, refunds will typically not be considered.
Mid-Project Cancellations – If a client cancels a service after work has begun, refunds will be assessed based on the completed work.
Client Change of Decision – Refunds are not granted if a client decides not to proceed after the service initiation.
Unused Services – If a client purchases a service but does not use it, a refund will not be issued.
Each refund request will be reviewed carefully, and Africore reserves the right to offer service modifications instead of refunds where applicable.
4. Alternative Solutions Instead of Refunds
Where possible, Africore may offer alternative resolutions, including:
Service Credit – The amount paid may be applied toward a different service, if suitable.
Rescheduling Services – If a client cannot proceed with a service as planned, rescheduling may be offered at no extra cost (if requested at least 48 hours in advance).
Scope Adjustments – In some cases, the service may be modified to better meet client expectations instead of issuing a refund.
5. Refund Request Process
To request a refund, clients must:
Submit a Written Request – Email [email protected] with details of the refund request.
Provide Supporting Documents – Include relevant service agreement details and reasons for the request.
Wait for Review – Refund requests will be assessed within 7 business days.
If a refund is approved, it will be processed via the original payment method within 10 business days.
6. Dispute Resolution
If a client is unsatisfied with the refund decision, they may:
Request a Re-Evaluation – Africore will reassess the claim based on additional evidence.
Seek Mediation – If necessary, mediation may be arranged to reach an amicable resolution.
Follow Legal Recourse – If no agreement is reached, clients may refer to South African consumer protection authorities for legal guidance.
7. Changes to This Policy
Africore reserves the right to update this Return & Refund Policy based on changes in company practices or legal requirements. Any updates will be posted on this page with an updated effective date.
If significant changes are made, users will be notified via website announcements or email (if applicable).
8. Contact Us
For refund inquiries, service modifications, or further clarification, please contact us:
Phone: +27 21 447 4050
Email: [email protected]
Address: 48 Dryden St, Salt River, Cape Town, 7925, South Africa
