1. Introduction
Africore values your privacy and ensures transparent handling of personal data. This Privacy Policy explains how we collect, process, and safeguard your information when you use our website or engage with our services. By accessing our website, you agree to the terms outlined in this policy. Providing personal data is voluntary, and you have rights regarding how it is processed.
We comply with the Protection of Personal Information Act of South Africa and other relevant data protection laws, ensuring that all personal information is handled securely and lawfully.
2. Information We Collect
We collect and process different types of data to improve our services and user experience:
2.1 Personal Information
When you interact with our website or services, we may collect:
Full Name
Email Address
Phone Number
Company Name
Message Content
2.2 Technical Data
We use analytics tools and website logs to gather technical data such as:
IP Address
Browser Type and Version
Device Type and Operating System
Website Usage Data (pages visited, time spent, interaction patterns)
2.3 Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These help us understand how users interact with our website and optimize its performance. For more details, see our Cookie Policy.
3. How We Use Your Information
Your information is processed for the following legitimate business purposes:
Service Delivery – Responding to inquiries and providing consulting services.
Website & Security Improvements – Enhancing website functionality and user experience.
Legal & Compliance Obligations – Meeting regulatory requirements and preventing fraudulent activities.
Communication – Notifying users of service updates or important announcements.
Africore does not sell or rent personal data to third parties.
4. Legal Basis for Processing Personal Data
Under POPIA, we process data based on the following lawful grounds:
User Consent – When you voluntarily submit personal data via forms.
Contractual Necessity – When data is required to provide our services.
Legitimate Business Interests – When data processing is necessary for operational improvements.
Legal Compliance – When we must retain or disclose data due to legal requirements.
5. Data Protection & Security Measures
Africore implements strict security controls to protect your personal data against unauthorized access, disclosure, or loss. We employ:
Secure Data Encryption – Ensuring safe storage of sensitive information.
Access Control & Monitoring – Restricting access to authorized personnel only.
Regular Security Audits – Reviewing data protection measures to ensure compliance.
Despite our best efforts, no online platform can guarantee absolute security. Users are encouraged to protect their login credentials and avoid sharing sensitive information over unsecured networks.
6. Data Retention Policy
We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy. Retention periods include:
Client inquiries and contact form submissions – Up to 12 months after last interaction.
Service-related records – Retained for the duration of service agreements and up to 5 years for compliance with legal obligations.
Marketing communications – Retained until you opt out or request deletion.
After expiration of the retention period, personal data is securely deleted or anonymized.
7. Your Rights Under POPIA
Under POPIA, users have the right to:
Access Your Data – Request a copy of the personal data we hold.
Correction or Deletion – Update or remove incorrect or outdated information.
Withdraw Consent – Opt out of marketing communications or request restriction of data processing.
Object to Processing – Challenge how your data is used in certain circumstances.
Lodge a Complaint – Report concerns to the Information Regulator of South Africa if you believe your data is mishandled.
To exercise your rights, contact us at [email protected]. Verified requests will be processed within 30 days.
8. Data Sharing & Third-Party Services
We may share personal data with third-party service providers only when necessary, such as:
Web Hosting Providers – To ensure website functionality and security.
Analytics Platforms – To analyze website performance and improve user experience.
Legal & Compliance Authorities – If required by law, regulatory bodies, or court orders.
All third parties we engage are required to maintain confidentiality and uphold strict data protection standards.
9. International Data Transfers
While Africore primarily stores and processes data within South Africa, some services (e.g., cloud storage) may involve international data transfers. In such cases, we ensure that:
Data Transfers Comply with Applicable Laws – Ensuring privacy protection across jurisdictions.
Safeguards Are in Place – Such as contractual clauses or encryption methods to protect transferred data.
Users will be notified if significant changes occur in international data handling policies.
10. Children’s Privacy
Our services are not directed toward individuals under 18 years old. We do not knowingly collect personal data from minors. If you believe a child has provided us with their information, please contact us immediately to request its deletion.
11. Updates to This Privacy Policy
Africore reserves the right to update this Privacy Policy to reflect regulatory changes or business developments. The latest version will always be available on this page with an updated effective date.
If significant changes impact how we handle user data, we will notify affected users via website announcement or email.
12. Contact Information
For any questions, concerns, or data-related requests, please contact us at:
Phone: +27 21 447 4050
Email: [email protected]
Address: 48 Dryden St, Salt River, Cape Town, 7925, South Africa
